No. Unfortunately, the Masters Club Program is open to individuals who are residents of Canada or the United States only.

You may opt out of the Masters Club program at any time by contacting our call centre. Opting out of the program does not automatically close the associated Mint.ca account. Once you have opted out of the program, your account will be dormant for a period of twenty–four (24) months and no points may be earned or redeemed during this time. During this period, you may contact our call centre to rejoin the program, and the points in your account as of the date you opted out will be reinstated, subject to the Points Expiry provision laid out in the program Terms and Conditions. If no action is taken to rejoin the program during the twenty–four-month dormancy period, your account will be terminated and all points associated with the account - that may remain - will automatically and irrevocably expire and no further benefits or other rewards will be provided. Once a program account has been terminated, it cannot be reinstated. Customers wishing to return to the Masters Club program will have to open a new account.

Yes. We reserve the right at our sole and absolute discretion to terminate or cancel the membership of any Member who:

• Does not adhere to Masters Club loyalty program Terms and Conditions
• Engages in fraudulent, deceptive, dishonest or abusive behaviours toward the Masters Club Program or the Royal Canadian Mint in general
• Does not make a Qualifying Purchase in which points are earned or redeemed within a consecutive twenty-four-month period 
• Dies

No.

The e-newsletter is extended to the entire enrolled Eligible Customer base in order to keep them up-to-date on the Masters Club loyalty program benefits and the Mint’s offering and activities in general.

Providing your day of birth and month is one way to enjoy the benefits of being a part of the Masters Club, but it is optional. We collect your day of birth and month so that we can brighten your special day with a small gift from us. If you would like to be excluded from participating in this Masters Club benefit, but have previously provided this information in your account profile, visit Mint.ca to remove it from your account.

No. The creation of multiple accounts associated to the same client is strictly forbidden.

We process your information very carefully and make sure to respect all confidentiality regulations. Please read our privacy charter for more details.

You receive base points for each dollar of the net value spent on Qualifying Purchases. The base points awarded will vary depending on your level:

Additional notes:

• If the value is 0.5 or higher, the decimal is rounded up.
• If the value is 0.49 or lower, the decimal is rounded down.

For example, if you are a Gold level member and purchase an eligible product at $29.95, you will earn 10 points per $1 spent. In this example, you will earn 300 points. Taxes and shipping charges are excluded from earning points.

You must first be registered for an account, then opt in to the program on Mint.ca. You then need to spend a minimum of $250 in Qualifying Purchases to start earning points.

You can earn points on any Qualifying Purchase made via our call centre, online at Mint.ca, through our mobile app or from one of our two retail locations in Ottawa and Winnipeg.

Almost! You can’t earn points on: (i) regular circulation coin rolls, such as any roll of five-cent coins, ten-cent coins, twenty-five cent coins, one-dollar coins and two-dollar coins; (ii) any commemorative circulation coin products sold as circulation coins (for example, any commemorative circulation coin product sold at face value); (iii) gift cards and sponsorship event cards, (iv) any products and services for which a personalized invoice was issued, (v) Bullion products, (vi) Premium Bullion products in special packaging, (vii) any RCM product with a suggested retail price greater than $500,000 CAD before any applicable taxes, and (viii) any excluded products and services identified by the Royal Canadian Mint from time to time.

No. Sharing accounts to earn more points is not permitted.

No. Points are non-transferable, even as a gift or in the event of death, separation or divorce.

As long as you are enrolled and are a Bronze level Member or higher when completing a Qualifying Purchase, you can earn points. Contact us online, via our call centre or visit one of our boutiques in the same Program Year the purchase was made. Please contact the channel through which you made the original purchase.

• Call Centre
  1-800-267-1871
  We are open 8:00 a.m. – 7:00 p.m. EST, Monday to Friday
• Winnipeg
  Contact us online
  204-984-1144
• Ottawa
  Contact us online
  613-993-0949

Online you will find your points balance by accessing your account profile on Mint.ca or the mobile app. You will need to log in using your account email and password to view your points balance.

Yes. You can find the history of all your transactions by accessing your account profile on Mint.ca or via the mobile app. You will need to log in using your account email and password.

You can redeem your points online on Mint.ca, through our mobile app, via the call centre, with your premium account representative, or at our retail locations in Ottawa or Winnipeg.

Points can be redeemed towards Qualifying Purchases in increments of 1,000 points. For every 1,000 points redeemed, you will receive a $1 credit towards the total   price of the Qualifying Purchase.

You can redeem points via any of the following channels :

• Mint.ca and our mobile app:
  You can redeem your points by logging in to your account on Mint.ca. On the Masters Club platform, add your desired coin purchase to the shopping cart, then on the "Checkout Page," select "Redeem Your Points." Using the drop-down menu, choose how many points you would like to redeem.
• Other:
  You can also redeem your points by contacting your Premium Account Representative, visiting one of our retail locations in Winnipeg or Ottawa or via the call centre.

To evaluate your exchange value, divide your points balance by 1,000 and keep the first two decimals to obtain the exchange value.

In order to be able to use your points as a method of payment during a transaction, you must have a minimum balance of 1,000 points.

You can buy any Eligible Products. An “Eligible Product” is any Royal Canadian Mint product with the exception of: (i) regular circulation coin rolls, such as any roll of five-cent coins, ten-cent coins, twenty-five cent coins, one-dollar coins and two-dollar coins; (ii) any commemorative circulation coin products sold as circulation coins (for example, any commemorative circulation coin product sold at face value); (iii) gift cards and sponsorship event cards, (iv) any products and services for which a personalized invoice was issued, (v) Bullion products, (vi) Premium Bullion products in special packaging, (vii) any RCM product with a suggested retail price greater than $500,000 CAD before any applicable taxes, and (viii) any excluded products and services identified by the RCM from time to time.

No. Points earned are awarded to your account once the transaction has been invoiced. You can therefore only put the points towards a future purchase.

Only the points value equivalent to the amount of your purchase will be deducted from your balance. For instance, if your balance shows 15,350 points and your bill is $10, then 10,000 points (a value of $10) will be deducted from your balance. You will then have 5,350 points left in your account. Redemption points cannot be used to pay taxes.

No. Points cannot be used to pay for taxes and/or shipping on your Qualifying Purchases. Sales taxes are calculated on the full purchase price of the item and must be paid using another accepted method of payment.

For example, if you make a Qualifying Purchase of $10 and the applicable taxes is $1.30, you may redeem up to $10.00 in points toward the purchase price, but the $1.30 in taxes must be paid using another form of payment. Points cannot be applied to cover taxes or shipping charges.

You can split the cost of your Qualifying Purchase between points and your payment method of choice. Points can only be redeemed in increments of 1,000; the remaining points will carry forward on your account.

For example, if your bill totals $10 and your points balance shows you have 4,000 points, you can use 2,000 points toward your purchase and keep 2,000 points for later. Points cannot be redeemed toward the payment of taxes or shipping.

Absolutely! If you are a level Bronze or above and have provided us with your birth day and month, you will receive bonus points during your birth month. Providing us with this information is optional.

No. As long as your account is active, you will not lose the points you have earned, even if they have been in your account for a very long time.

However, you need to make sure your account remains active. If your account is inactive for two years (no points earned or redeemed transactions during this time), it will be closed and your points will be cancelled.

When a refund takes place, the number of points awarded during the original transaction will be deducted from your point balance. In the event some Eligible Products purchased under a single Qualifying Purchase are returned in accordance with our return policy, Members will be reimbursed the amount of money used to complete the transaction first, and then reimbursed with points to equal the new net value of the Qualifying Purchase.

In the event all Eligible Products purchased under a single Qualifying Purchase are returned in accordance with our return policy, you will be refunded the same amount of points and money used to complete the initial transaction.

In the event some Eligible Products purchased under a single Qualifying Purchase are returned in accordance with our return policy, Members will be reimbursed the amount of money used to complete the transaction first, and then reimbursed with points to equal the new net value of the Qualifying Purchase.

For instance, if you purchase under one transaction two Eligible Products worth a total of $100, and paid using $35 and the balance in points, upon returning one of the two products - which is worth $50 - we will reimburse $35 first, and $15 worth of points.

Exchanges will be treated like a return and then a sale. The number of points corresponding to the value of the difference will be added to your balance.

Exchanges will be treated like a return and then a sale. We will reduce your points balance by the number of points corresponding to the difference between the two products. For example, if you exchange a product with a $15 value for another product with a $10 value, $5 worth of points will be deducted from your points balance.

You can view your points by accessing your account profile page on Mint.ca or via the Mint mobile application. Once you log in to your account using your email and password, you will be able to view your total points on your account profile page. You will also be able to see detailed transactions of past Qualifying Purchases. You can also contact our call centre at 1‑800‑267‑1871 and a customer service representative will be glad to assist you with your points inquiries.

Please call us at 1-800-267-1871. We are open 8:00 a.m. – 7:00 p.m. EST, Monday to Friday.

Each Program Year we may host or participate in special events, such as member-only special sales events, thank you events, and product launch events across Canada and the United States. Members who are part of the Gold, Platinum, Prestige, Diamond and Diamond Elite levels will have the opportunity to attend on an invite-only basis.

Please Note: Members who choose to attend are responsible for their personal expenses, including, but not limited to: travel, accommodation and food/beverage costs. This benefit is subject to travel, public gathering, and other restrictions that may be imposed by us or third parties, including public health authorities. We reserve the rights to omit this benefit, or to cancel or postpone events at our discretion.

Yes. Any Member who has achieved Bronze level or higher will receive free shipping on all qualifying purchases.

The type of free shipping offered will depend on a number of factors including size and value of the product and the destination, and will be determined by us at our sole discretion. More details on shipping can be found here.

Yes. To enjoy this (optional) benefit, you must add your birthday (month and day) to your online account profile. During your birthday month, you will be eligible for a gift from us in the form of points, which will be added to your account. You can remove this information at any time should you no longer wish to receive the free gift.

The Royal Canadian Mint Annual Collection Book is a beautiful coffee table book featuring gallery worthy images of the numismatic collection produced in the program year, as well as interesting tidbits you may not have known about your favourite coins.

Depending on membership level, Masters Club Members have the option to purchase one copy of the book as outlined in the table below. Some membership levels are offered one copy of the book at no cost or at a discounted price. All members may purchase additional copies of the book at full price.

Each Program Year, we will notify members and provide details on: (a) purchase price of the book, (b) deadline for pre-ordering, and (c) any other important information relevant to this benefit.

As an eligible Member you will have the opportunity to order select products before they are made available to the public. You will be notified by email or through your premium account representative with advance ordering details (as per the table below). Products that are available for advance ordering are chosen by us at our sole discretion.

Please Note: Some launches may not follow the schedule shown in the table above.

This benefit is offered to Silver, Gold, Platinum, Prestige, Diamond and Diamond Elite levels. Members will have access to virtual events, to see behind the scenes, experience the stories behind the coins and interact with our teams.

Internet connectivity issues, and thus the inability to connect/attend a virtual event, is not the responsibility of the Royal Canadian Mint. If you are unable to attend a certain event, there will be more opportunities to attend for qualifying Members throughout the year.

We certify all of our collector coins. Most of these are serialized certifications, meaning that each certificate is given a unique number, starting at "1." This benefit gives eligible Masters Club Members access to lower numbered certificates when they purchase select coins. These low certificate numbers on select coins are often valued by many collectors and are only available at the Royal Canadian Mint. Low certificates may vary based on the mintage of the coin.

Each Program Year we will produce a select number of exclusive coins available only to Masters Club members. Each launch will follow the early access schedule. More details on the early access schedule can be found here.

Members who have achieved a Diamond or Diamond Elite level status in a Program Year will receive a commemorative gift (which will be selected at our sole discretion) to add to their collection. The gift will be mailed towards the end of every Program Year.

Yes. The tours will be offered to qualifying Members (Diamond Elite) two to three times per year, during July and August (or at any other time we deem appropriate). To book your tour, please reach out to your premium account representative or the call centre at 1‑800‑267‑1871. We are open 8:00 a.m. – 7:00 p.m. EST, Monday to Friday

Please Note: Members are responsible for their own expenses including but not limited to, travel, accommodations and food/beverage. This benefit is subject to travel, public gathering, and other restrictions that may be imposed by us or third parties, including public health authorities. We reserve the right to not offer this benefit at all, or to cancel or postpone events at our discretion.

No. Unfortunately, qualifying Members can only book one VIP access tour per year, meaning you can only book a VIP tour at one of our facilities – either in Ottawa or Winnipeg.

Yes. Qualifying Members are allowed and encouraged to bring one guest to the VIP tour. When booking your tour please indicate how many people (one or two) will be taking part.

This benefit is offered to the Diamond Elite level and will aim to create memorable and unique tailored experiences.

With circumstances beyond our reasonable control, we are not responsible if the Program cannot be carried out as planned, including if it becomes impossible or impractical to provide certain benefits under the Program.