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Customer Experience Ambassador: Boutique & Tours

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    Posted: 01/30/20
    Job Type: Full Time
    Location: Ottawa

    SUMMARY OF DUTIES: Provide operational support and ensure a seamless flow of the day-to-day work activities under supervision and within the policies and procedures established by the Royal Canadian Mint (RCM), while providing informative, friendly and entertaining tours to visitors and promoting the RCM through the selling of its products.


    Language Requirements:

      Reading Writing Oral Interaction
    English B B C
    French B B C

    This bilingual position must be staffed on an imperative basis.

    Education and Previous Experience:

    • College diploma and experience in a similar function.
    • Minimum two (2) years experience as a Tour Guide and/or in a retail environment.
    • Customer service and sales experience is an asset.


    • Knowledge of the Royal Canadian Mint, its products and its markets.
    • Guided tour and introduction techniques while greeting visitors.
    • Use of computers and able to operate cash registers and cash handling.
    • Inventory replenishing and control.

    Abilities and Skills:

    • Book and organize guided tours.
    • Lead guided tours in both official languages; confident with public speaking in groups up to 30 people.
    • Answer visitor inquiries and complaints professionally, find appropriate solutions and resolve these efficiently.
    • Excellent interpersonal skills and competent with selling and training techniques.
    • Assist handicapped people when required.
    • Possess strong communication skills with positive teamwork attitude.
    • Work well under pressure and comfortable with repetitive tasks.
    • Write clearly and concisely in both official languages.
    • Demonstrate initiative and sound judgment.
    • Able to determine priorities and remain organized.

    If you meet the qualifications, and if the above describes your abilities and interests, please forward your resume in confidence to

    We thank all candidates who apply, however, only those selected for further consideration will be contacted. If selected for an interview or testing, please advise Human Resources if you require accommodation.

    The Royal Canadian Mint promotes equity in employment: As an equal opportunity employer, we welcome applications from women, indigenous peoples, persons with disabilities and members of visible minorities.

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